Service Needs

Reference No.

N-0036

Title

Chatbot and internet communication service

Business Needs / Challenges

The department is exploring solutions to integrate chatbot in website, mobile app and/or hotline system to handle enquiries and collect information for follow-up actions.  The chatbot can also support multimedia attachments and instant messaging;  Secondly, to provide internet communication such as internet calls in addition to telephone line in the hotline system.

Application Areas

Commerce and Industry
Public service

Expected Outcomes

Allow communication via text-based chatbot, voice-based Chatbot, instant messaging and/or internet calls.

Technologies to be Used

Artificial Intelligence (AI)
Machine Learning
Natural Language Processing