Service Needs

Reference No.

N-0055

Title

Automation of the validation and assessment process of electronic applications

Business Needs / Challenges

The existing workflow of handling electronic applications of a public service involves a number of manual processes, such as validating the received data against specific sources of the Internet, searching for relevant market information from various websites to support application assessments, and inputting the collected information into the system in a pre-defined format.  Those manual processes are repetitive, time consuming and prone to error.  The department wants to make use of Information Technology to automate the manual processes for improvement of process accuracy and operational efficiency.

Application Areas

Commerce and Industry
Law and Security

Expected Outcomes

With the application of artificial intelligence, machine learning, robotic process automation and other technologies, the IT solution should be able to automate the processes of validation and assessment of electronic applications accurately and efficiently and minimise the human effort required.

Technologies to be Used

Artificial Intelligence (AI)
Machine Learning
Natural Language Processing
Robotic Process Automation