Service Needs

Reference No.

N-0071

Title

Automatic identification, notification and processing of missing documents

Business Needs / Challenges

The existing workflow of handling electronic applications of a public service involves a number of manual processes, such as bringing up outstanding cases, checking missing supporting documents, issuing letters to remind applicants to submit documents, and distributing submitted documents to case officers for processing.  The department intends to make use of technologies to automate the processing of applications, including identifying the missing documents, notifying applicants and processing submitted documents.

Application Areas

Education

Expected Outcomes

With the application of robotic process automation and other technologies, the technology solutions should be able to automate the processes of identifying the type of missing documents, notifying the applicants, and updating the record after receiving the document from the applicant and alerting case officers to process the submitted documents to minimise the human effort required.

Technologies to be Used

Robotic Process Automation