Service Needs

Reference No.

N-0074

Title

Chatbot for enquiry service.

Business Needs / Challenges

The department is engaging 1823 hotline service and Interactive Voice Response System (IVRS) to answer public enquiry.  The department is exploring solutions to integrate chatbot in website, IVRS and/or hotline system to handle enquiries to enhance operational efficiency.

Application Areas

Education

Expected Outcomes

The general enquiries from members of the public could be answered by a text-based chatbot.

Technologies to be Used

Artificial Intelligence (AI)
Machine Learning
Natural Language Processing