Service Needs

Reference No.

N-0075

Title

Form filling guiding robot at service counters

Business Needs / Challenges

Human resources are always needed for providing form-filling advice at service counters.  The department would like to make use of a robot to provide advice on form filling, and answer application-related enquiry with less manpower overheads at service counters.

Application Areas

Education

Expected Outcomes

A robot will provide advice on form filling, and answer application-related enquiries.  With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

Technologies to be Used

Artificial Intelligence (AI)
Machine Learning
Robotic Process Automation