Service Needs

Reference No.

N-0088

Title

Automatic Processing of Submissions and Generation of Reply Documents

Business Needs / Challenges

In the provision of advisory services on submissions referred from other departments, the current manual workflows in the retrieval of case history, preparation of reply documents and input of project information into submission register are repetitive and time consuming. We are seeking solutions to automate the procedures with the use of smart technology. If successful, the business mode can be considered to be widely adopted in other divisions of the Department.

Application Areas

Development

Expected Outcomes

The expected system would be able to—
a)	extract pre-defined essential information such as case ref., address, incoming party, date and drawing numbers from received paper documents and drawings, and then automatically input these information into the submission register and the draft reply document;
b)	distribute the submission received to relevant case officers and provide reminders on submission deadlines and actions;
c)	provide a centralized database in storing case history and related reference; 
d)	provide a quick search function in a user-friendly interface based on sorting criteria and/or key words in the retrieval of case history; 
e)	prepare draft reply document with recommendations based on the type of submission received; and
f)	transfer output into the database and update the submission register automatically.

Technologies to be Used

Artificial Intelligence (AI)
Robotic Process Automation
Optical Character Recognition