I&T Solution

Reference No.

S-0124

Solution Name

Enterprise Intelligent Assistant

Solution Description

Enterprise Intelligence Assistant
- Composed of state-of-art technologies in particular NLP and Machines Learning
- Support Voice Recognition of mixed Chinese and English content
- Tailored solution suit various industries including Government Departments, Public Utilities and Financial Services etc.

1. Chatbot
- Apply Cantonese NLP and capable to handle mixed code of Chinese and English
- Support multilingualism to offer language localization
- Build your own Chatbot with the drag-and-drop Dialogue Builder require no programming skill
- Enable intent-based conversation with target customers
2. Voicebot 
- Support voice recognition in multi-languages
- Guarantee the accurate comprehension of industrial-specialized language
- Apply Deep Learning Speech-To-Text (STT) and Text-To-Speech (TSS)
- Support integration with your database to offer personalized services
3. TeamLayer
- Integrate seamlessly with the system of your company 
- Assemble similar topics to visualize your customers’ expectation
- Handle multiple and repetitive conversations
- Enhance your customer’s experience with your company

Application Areas

Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Finance
Recreation and Culture
Transport
Business, Meteorology

Technologies Used

Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Deep Learning
Machine Learning
Natural Language Processing
Predictive Analytics
Robotic Process Automation
Video Analytics
Technical Flow

Use Case

Chatbot
Our customised Chatbot helps to guide users to reach their destinations and offers suggested routes through the interactive conversations. Rich widget responses such as cards and images are included to give quick replies. User experiences are enhanced with the assistance provided by our Chatbot.
Voicebot
The human-like Voicebot acts as the role of a customer service officer to handle customers’ enquiries and complaints. She is capable to recognize voices with the mixed languages of Cantonese and English. Real-time responses facilitate dynamic interactions between our Voicebot and users.

Company / Organisation Name

Mindlayer Limited

Email Address

rick.chan@mindlayer.io

Telephone Number

6359 2673

Website

https://smartlab.mindlayer.io/

Address

6/F, Prosperous Commercial Building, 54-58 Jardine's Bazaar, Causeway Bay, Hong Kong

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.