I&T Solution

Reference No.

S-0236

Solution Name

Workflow automation solution

Solution Description

Our workflow automation solution helps you get rid of the inefficient processes, transforming manual, time-consuming tasks into automated processes that require only a few simple clicks in order to maximize time and efficiency. Our solution also pulls data from multiple sources and automatically generates customized documents in your choice of formats: Word, Excel, PowerPoint, and PDF. More importantly, our solution enables you to analyze, optimize, and govern how your workflows are performing, identify patterns, and pinpoint and resolve new bottlenecks to drive process optimization.

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Robotic Process Automation

Use Case

Different bureaux and departments of the government receive tons of enquiries from the citizens every day. With the Intelligent Process Automation in our solution, it’s easy to save time and make better use of talent when you automate common Help Desk tasks – it can help assigning tickets to specific employees, tracking response metrics, and even accessing the support portal itself. When you automate and integrate critical information, required information is automatically captured and notifications are sent to keep requests moving along. The system will also automatically assign an owner and a due date and prioritize or escalate overdue tickets. Integrating knowledge bases allows your team to provide faster and more accurate responses to the citizens.

Company / Organisation Name

KBQuest Hong Kong Limited

Email Address

pau@kbquest.com

Telephone Number

6499 8698

Website

www.kbquest.com

Address

11/F, Chao’s Building, 145 Bonham Strand, Sheung Wan, Hong Kong

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.