I&T Solution

Reference No.

S-0240

Solution Name

Multilingual Voice Assistant

Solution Description

Mobile App with multilingual voice and text capability for speakers of any language. Make requests, ask for information, change schedule provide content on voice request. Instant reply to intents comes back and if in multilingual mode, request is sent out, translated and sent back in speaker's language. Cloud management system logs all requests (in any language). See bottlenecks, manage realtime communication, take action on popular requests. Use cases: facilities management, hospitality, hotels, tourism, events, exhibitions, healthcare, banking, insurance, government information (COVID-19)

Application Areas

City Management
Commerce and Industry
Education
Employment and Labour
Finance
Health
Law and Security

Technologies Used

Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Deep Learning
Internet of Things (IoT)
Machine Learning
Mobile Technologies
Natural Language Processing
Robotic Process Automation

Use Case

Government departments can each have a voice assistant and chatbot which provides information in multiple languages. The App is triggered by voice and/or text can provide simple information in realtime, answers to requests, booking for appointments, deliver documents to a mobile device.
Benefits: Reduce labour cost for servicing information and enhance and/or take over the job of a call centre. Provide realtime updates to information on the cloud. Analyses which information is most popular.
Reduced cost and time to set up compared to other alternative voice solutions: Our model uses elastic intent modelling so we only need to train a single intent and the model replicates all variations.  Single language training model replicated to all other languages so no need to pay for development for each language added.
Cost: setup fee for identifying and modelling the base intents. Monthly license fee to cover the requests to the cloud server.  Cloud deployment - No capex needed.

Company / Organisation Name

Smoothweb Technologies Limited

Email Address

brendanmcmahon@smoothweb.com

Telephone Number

+852 61141900

Website

https://smoothweb.com

Address

1201-1206 Cyberport 2, 100 Cyberport Road, Telegraph Bay, Hong Kong

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.