I&T Solution

Reference No.

S-0244

Solution Name

ServiceNow - ITSM solution

Solution Description

Take control of IT chaos with digital workflows on a single, unified platform. ServiceNow IT workflows enable you to bridge the gap between traditional IT practices and the needs of the modern business. Connect your enterprise with digital IT workflows.

Modernize and automate IT
Deliver great service experiences. Automatically identify and resolve issues. Align initiatives across strategy and operations to boost productivity.

Operate high-performing services
Deliver services with visibility, security, and AIOps. Automate workflows to help you manage risk, reduce vulnerabilities, and optimize spend.

Run IT at digital speed
Scale your IT staff by using virtual agents and improve productivity with native AI. Reduce friction and risk by integrating DevOps with ITSM.

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Cloud Computing
Internet of Things (IoT)
Machine Learning
Natural Language Processing
Predictive Analytics
Robotic Process Automation

Use Case

The United States Department of Energy (DoE) projected that using ServiceNow's cloud‑based IT service management (ITSM) platform would significantly save the cost of upgrading its legacy ITSM software. With a goal of improving overall service delivery, ServiceNow has given the DoE a single system of record and far superior process automation than the legacy system allowed.

Company / Organisation Name

Master Concept Hong Kong Limited Company

Email Address

soaqps4@hkmci.com

Telephone Number

3589 6700

Website

hkmci.com

Address

5/F, New Media Tower, 82 Hung To Road, Kwun Tong, Kowloon, Hong Kong

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.