I&T Solution

Reference No.

S-0322

Solution Name

Smart Guiding Robot

Solution Description

Customized, Cloud-based, Intelligent Humanoid Service Robot.  Customers could interact with Cruzr via voice, visual video /picture and text. It is more convenient and efficient to get the product information and location with the guidance of Cruzr.  When Cruzr in stand by mode, it would welcome, inform and guide customer in an innovative way; Providing unique entertainment in an unique way.  Cruzr could guide the customer to the designated area and an introduction upon requirement.  The navigation is powered by U-SLAM, an abbreviation of UBTECH SLAM (simultaneous localization and mapping), which uses real-time positioning and mapping to avoid obstacles.

Application Areas

Customer Services

Technologies Used

Natural Language Processing

Use Case

Retail Store Case
1.	Welcome, inform and guide customer in an innovative way; Providing unique entertainment in an unique way.
2.	Extend the customer's vision of the industry through the “Lecture” function, trigger related consumption; increase customer retention time through entertainment functions such as “Challenge Juxiaoran”.
3.	Greet, collect information and troubleshoot enquiries.

Ali Koubei smart restaurant
1.	When Cruzr sees customer, Cruzr will welcome customer actively which makes customers feel home away from home.
2.	Cruzr could guide the customer to the reserved table and recommend relevant dishes.
3.	Customer could complete their current order, add new orders, arrange payment and leave restaurant rating via Cruzr. 
4.	Customer could learn about the background of the brand or dishes via Cruzr. When finishing their meals, Cruzr could also issues some coupons to attract customer to visit again. 

Airports
1.	Explaining to traveler information with video and picture which is more impressive. The humanoid appearance of Cruzr could easily raise attention and curiosity of travelers.
2.	Customized, comprehensive and expandable cloud-based Q&A system.
3.	Remote video customer service as backup.
4.	Providing inquiry service such as membership information and member points inquiry, and pushing airport information, airline information and shops information etc.
5.	Introducing tourist attractions.

VIVO smart retailing shop
1.	Customers could interact with Cruzr via voice, visual video /picture and text. It is more convenient and efficient to get the product information and location with the guidance of Cruzr.
2.	Being proactive, expressive, attractive and mobile, Cruzr could advertise products and improving customer experience with the products which results in buying rate of the products.
3.	Provide member registration service and answer the inquiries from the customers. 
4.	Gather comprehensive data to enrich customer base and generate shopper insights for VIVO.

Company / Organisation Name

Win Win Industrial Company Ltd

Email Address

patrick.fung@winwinindustrial.com

Telephone Number

25588117

Website

www.hkroboratory.com

Address

7/F, Block C, Sea View Estate, 8 Watson Road, North Point, Hong Kong

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.