I&T Solution

Reference No.

S-0392

Solution Name

A.I. Ambassador with NLP and OCR

Solution Description

We are specialized in Artificial Intelligence (A.I.), Machine learning, NLP technology by delivering tailor-made AI springboard for businesses to innovate beyond the horizons.
We have an A.I. virtual agent for smart concierge, it equipped with vivid emotions, detailed facial expressions and body gestures. It can help to solve different customer's enquiries, providing form-filling advice at service counters.  It can provide advice on form filling, and answer application-related enquiry with less manpower overheads at service counters.  

It has integrated with machine learning technology, able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

A.I. customer service in today’s society often focus on voice related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.  

With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, it has powerful A.I. functionalities:

●	Machine Learning NLP Conversational Chatbot
Use of NLP technology for voice-to-voice conversational  interaction

●	Animated A.I. Service Agent
Animated avatar to create branding Ambassador

●	Age and Gender detection
Age and Gender detection to recommend products to the target customers   

●	Form filling OCR
Embedded with OCR technology in order to scan the documents and auto fill in forms

●	People Counting and waiting time
Count the number of people and the time spend with the A.I. Ambassador

●	Interface with "iAM Smart"
Personal details can be retrieved from "iAM Smart" and auto fill into the form

●	QR Code Recognition
Embedded QR code reader to meet business needs

●	Payment Gateway
Integration with Octopus, Credit Card, Alipay

●	Smart Notification
Send notification via WeChat, Whatsapp, Email, SMS, Facebook Messenger, etc

●	Multi-lingual support
Support  English, Traditional Chinese, Simplified Chinese, or other languages

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Deep Learning
Machine Learning
Mobile Technologies
Natural Language Processing
Predictive Analytics
Robotic Process Automation
Video Analytics

Use Case

In every public services department, there are always needed a receptionist or concierge for speaking to customers, answering customers' enquires, providing information, form-filling advice at service counters.  

The 24x7 A.I. Ambassador can help to reduce the human resource or workload at service counters. It can help to provide answers and advices on all the above functions. With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.  

A.I. customer service in today’s society often focus on text-based related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.  With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, our A.I. Ambassador also can interface with "iAM Smart", to retrieve the personal details and auto fill in forms. It can save lot of time for filling in the forms.

Company / Organisation Name

Innocorn Technology Limited

Email Address

info@innocorn.com

Telephone Number

34662531

Website

www.innocorn.com

Address

Units 801-803, Level 8, Core C, Cyberport 3, 100 Cyberport Road

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.