I&T Solution

Reference No.

S-0503

Solution Name

Intrinsity - NLP Analytics Solution

Solution Description

Optix’s NLP Analytics Solution, namely Intrinsity, is designed to streamline and automate complex document processes using Natural Language Processing (NLP) and Machine Learning (ML) technology. The solution automates the verification and approval process in order to reduce human errors as well as reduce intensive manual work and subjective judgment. The solution comprises various machine learning mechanisms that capture user feedback for continuous enhancement of accuracy. 

The solution consists of 5 modules. 

OCR (optical character recognition)
•	Recognize text from documents in different formats, including PDF, PNG, JPEG, etc.
•	Convert image to machine-readable text for further processing

Document Classification 
•	Classify document or free-text passages into single or multiple predefined categories according to the content patterns
•	Employ various text analytic techniques, such as sentiment analysis, sentence structure analysis, and paraphrasing, to understand the polarity of the textual data for the classification

Entity Extraction
•	Extract key entities of the textual data, such as people, places, dates, and other domain-specific data that interests your organization
•	Entity can be a word, phrase, or specific format of data

Knowledge Management with Intelligent Search
•	Offer a single point-of-access to content sources of an organization, allowing both structured and unstructured data to be enriched, searched, and analyzed
•	Provide a dashboard to show a comprehensive overview of data from different sources.
•	Provide accurate answers to queries by understanding a user’s goal, and return results that are based on the inference of that goal

AI Recommendation
•	Predict the users’ decision, and provide relevant suggestions based on the precedent cases from the knowledge base
•	The AI recommendation engine can be used for auto-approval base on precedent cases from the knowledge

With our AI solution, time spent on document processing can be greatly reduced. Organization can reallocate their time to higher value-added activities. Additionally, the elimination of manual document processing can help to reduce the risk of human errors significantly.

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Data Analytics
Machine Learning
Natural Language Processing

Use Case

Powered by the above modules, the NLP analytics solution can be applied to improve document process automation, such as, 

Reimbursement Automation
Document type: Receipt, Invoice
•	Extract data from invoices/ receipts which lack a standardized format
•	Validate extracted data against ERP system/ purchase orders/ pre-defined rules
•	Approve/ reject the submitted invoices/ receipts based on pre-defined rules/ precedent cases from the knowledge base

Application approval automation
Document type: Identity Card, Passport, Business Registration Certificate, Company Registration Certificate
•	Extract data from application document
•	Validate extracted data against external system/ database/ pre-defined rules, e.g. if the submitted document is as per requirement
•	Approve/ reject the submitted application documents based on pre-defined rules/ precedent cases from the knowledge base

Customer support triage automation
Document type: Email
•	Extract data from emails containing free (unstructured) text
•	Route/ classify emails based on topic, issue, intent or attachment
•	Prioritize incoming emails based on defined criteria and urgency

Document review and management automation
Document type: Contract, Agreement, Legislation, Policy, and etc.
•	Identify types of legal documents (lease, indemnity, license agreements, etc.) 
•	Extract data from legal documents
•	Suggest other similar precedent cases for lawyers to review

Compliance checking automation
Document type: Request for Inspection and Survey Checks (RISC) Form
•	Extract issues mentioned in the RISC forms 
•	Predict the inspection result based on comments recorded in the RISC form
•	Cross-check if the inspection is endorsed incorrectly

Using Optix NLP Analytics Solution to automate document processing, organizations can reduce time spent on data entry, improve efficiency, reduce errors, and free up resources to focus on innovation and customer service.

Company / Organisation Name

Optix Solutions Limited

Email Address

cwong@optix.com.hk

Telephone Number

23517785

Website

https://www.optixsolutions.com.hk/intrinsity

Address

Unit B, Level 18, YHC Tower Sheung Yuet Road, Kowloon Bay

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.