I&T Solution

Reference No.

S-0521

Solution Name

AI Rostering Solution

Solution Description

Optix’s AI Rostering Solution is designed to automate and optimize staff work schedules using Artificial intelligence (AI) and machine learning technology. It considers the forecasted demand, staff availability, skillset, and human preferences to generate rosters that fulfill all the given constraints in an efficient and cost-effective way. The solution reduces the time and effort required for creating rosters, such that what-if analysis and scenario analysis with different objectives can be done quickly. With the AI rostering solution, the planning staff can come up with different workforce management strategies for different situations easily, and overall efficiency and productivity can be improved.

1.	Demand Forecasting 
Find the right number of workers, with the right skills, at the right place and time 
-	Predict the future labor demand based on the unique staffing policies of each organization
-	Identify period with labor demand in advance and plan ahead for smooth operation
-	Allow users to perform What-if scenario planning which enables users to review different scenarios for the demand (impact of extra demand) and supply (changes in supply)

2.	Staff Rostering
Auto-roster generation
Fill the shift demand automatically with the right staff
-	Allow pre-assignment of leave and special tasks like training
-	Auto-generate roster schedule which optimizes staff utilization based on staff's skills, preferences, and availability
-	Comply with labor law and company policies
-	Real-time sync with employee self-service (ESS)

Changes Handling
Easily handle inevitable changes
-	Able to handle different types of changes (e.g. leave request, swap request, temporary secondment to another shift, sudden changes in demand, etc.)
-	Re-schedule the roster by AI or manually 
-	Identify re-scheduling conflicts, alert and help staff resolve the conflicts quickly

3.	Employee Self-Service
Manage their own roster
Streamline HR workflow and increase employee engagement
-	Allow employees to indicate roster preferences, view upcoming shifts, perform shift swap, and apply for leave at any time anywhere with their mobile 
-	Suggest suitable colleagues to swap shift, while upholding compliance and business policies

Time & Attendance
Track and monitor employee attendance
-	Allow employees to clock-in/out using mobile 
-	Enable employers to monitor employees working hours and late arrival, and early departure

4.	Task Assignment & Staff Performance Mgt
Auto-assignment
Assign tasks to the right staff automatically on the day of operation
•	Allow pre-assignment of tasks such as training, meeting, static task, etc. 
•	Auto-generate tasks based on client demand
•	Auto-assign tasks to staff with the right staff skills, qualifications, and availability to maximize resource utilization and efficiency
•	Comply with the latest labor laws and company requirements such as fatigue and rest break rules
•	Send task-related notifications to employees via the mobile app

Real-Time Track and Trace
Capture operation status in real-time
•	Allow employees to record real-time data, which will be used in real-time monitoring as well as post-task analysis to improve transparency and efficiency
•	Support task allocator to resolve disruption with real-time information
•	Allow employees to request for task extension

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Data Analytics
Deep Learning
Machine Learning
Mobile Technologies
Natural Language Processing
Predictive Analytics

Use Case

Here are some use cases of AI Rostering solution.

1. Government agencies: AI rostering can be used to optimize the scheduling of government agency staff, such as tax offices, and licensing departments. This can help reduce wait times for citizens and improve the overall experience of interacting with government agencies.

2. Public works: AI rostering can be used to optimize the scheduling of maintenance staff in public works departments, such as road maintenance and landscaping. This can help ensure that resources are allocated effectively and that work is completed in a timely manner.

3. Healthcare: AI rostering can be used to schedule healthcare staff such as doctors, nurses, and support staff in hospitals and clinics. This can help ensure that there are enough staff members available to provide quality care to patients.

4. Logistics and transportation: AI rostering can be used to optimize delivery schedules for logistics and transportation companies. This can help reduce delivery times, increase efficiency, and reduce transportation costs.

Overall, AI rostering can help businesses and organizations optimize their scheduling processes, reduce costs, and improve efficiency.

Company / Organisation Name

Optix Solutions Limited

Email Address

cwong@optix.com.hk

Telephone Number

23517785

Website

https://www.optixsolutions.com.hk/workforce-optimization

Address

Unit B, Level 18, YHC Tower Sheung Yuet Road, Kowloon Bay

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.