I&T Solution

Reference No.

S-0603

Solution Name

Intelligent DocuBot for Applications

Solution Description

1. Automated document verification: Upon receiving each application, an automated robotic process automation would be initiated to scan the documents using an optical character recognition (OCR) system. The solution would employ the scanned data to notify the designated case officer responsible for the application, either through email or an internal portal.
 
2. Automated follow-up for missing documents: To ensure the completeness of each application, the solution would compare the scanned information against predefined criteria. Any applications found to have missing or incomplete documents would be flagged, and automated notifications would be generated and sent to the applicants via email and SMS. 
 
3. Integrated tracking via internal dashboard: The solution would maintain a comprehensive record of the application's progress and present it in a user-friendly dashboard for internal use. It would automatically generate case notes for each application milestone (e.g., document received, case assigned, document missing, decision made) and provide real-time updates for application status. The solution would ensure seamless data exchange between systems to avoid duplication and inconsistencies.
 
Overall, the implementation of this solution would substantially reduce the manual effort required for document verification and tracking, while providing a prompt and efficient overview of the application's progress status.

Application Areas

Education

Technologies Used

Artificial Intelligence (AI)
Machine Learning
Robotic Process Automation
Optical Character Recognition (OCR)

Use Case

The proposed solution offers several benefits, which are outlined as follows:
 
Accelerated Processing: The implementation of the solution enables a faster movement of applications through the system, resulting in improved processing time and efficiency. This increases internal employees' and applicants' satisfaction.
 
Decreased Errors: By automating the identification of missing documents, the solution significantly reduces the occurrence of instances where documents are incomplete, leading to a decrease in errors and omissions within the application process.
 
Improved Communication: The automated notification system ensures that case officers and applicants are promptly and consistently informed about the status of their applications. This enhanced communication fosters transparency and helps to manage their expectations effectively.
 
Resource Optimization: The solution reduces the reliance on manual effort for document verification and tracking. This reduction in manual workload allows for better allocation of resources, enabling staff to focus on more complex tasks and ensuring optimal resource utilization within the organization.
 
Improved transparency: A user-friendly dashboard provides holistic and real-time information about all applications. This increases the department's efficiency and reduces redundancies.

Company / Organisation Name

RoboTastic Limited

Email Address

michael.barreto@robotasticlimited.com

Telephone Number

+85252941202

Website

https://robotasticlimited.com/

Address

20/F Wellable Commercial Building, 513 Hennessy Road, Causeway Bay, Hong Kong SAR

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.