I&T Solution

Reference No.

S-0606

Solution Name

Butler

Solution Description

Butler is an AI-powered CRM enterprise SaaS solution that revolutionises communication and workflow for all stakeholders in the property industry. The innovative platform, Butler Management System (BMS), enables partners to enhance efficiency and elevate tenant experiences by seamlessly integrating with popular communication channels such as WhatsApp.  Instantly transforming a communication tool into a productivity tool.

The innovation behind Butler lies in leveraging WhatsApp for end-users, providing dynamic user experiences, optimizing customer relationship journeys, and elevating living experiences. With AI technology, Butler can automatically capture WhatsApp conversations and transform them into actionable tickets for staff/admin with summaries, categories, urgency levels, and even staff assignments with smart reminders. This digitalization and streamlining of operations enhance transparency, accountability, and save staff time spent on handling customer/resident queries.

Application Areas

Commerce and Industry
Development
Employment and Labour
Housing

Technologies Used

Artificial Intelligence (AI)
Data Analytics
Machine Learning
Mobile Technologies
Natural Language Processing
Predictive Analytics
Robotic Process Automation

Use Case

Our CRM SaaS solution offers an innovative approach to addressing the challenges faced in housing management. Currently, the operation for management staff relies heavily on manual processes. For instance, if a light bulb needs to be replaced in a hallway, residents have to physically go to the office or directly report the issue to staff members. The staff then needs to make a phone call to the maintenance team to request a repair.

However, with our integrated tech system, we can revolutionize and digitize this entire procedure. By simply texting our dedicated WhatsApp number, residents can report any maintenance issues. Our advanced AI technology automatically detects and converts these conversations into actionable tickets within the system. This streamlines the process, allowing staff members to view the reported issue online, clearly categorize its urgency, and automatically assign it to the maintenance team for prompt resolution.

In summary, our CRM SaaS solution, which seamlessly integrates with various communication channels, offers a transformative solution to enhance housing management. By simplifying the reporting process, automating ticket creation, and providing valuable data insights, our solution improves operational efficiency, resident satisfaction, and cost-effectiveness.

Company / Organisation Name

Mayfair Enterprises Limited

Email Address

jon@butlerasia.com

Telephone Number

60166887

Website

www.butlerasia.com

Address

Unit 4317, 43/F, AIA Tower, 183 Electric Rd, North Point

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.