The department needs to process over 40 different types (around 11,000 applications annually) of license / permit application. Despite the department is using an e-workflow system to handle the license applications, considerable manual efforts are spending on applications through paper forms. The manual verifications on information completeness and accurateness resulted in prolong processing time. This pilot initiative is aiming to introduce OCR and RPA to minimize the needs of manual intervention throughout the license application handling process.
