创新及科技解决方案

解决方案编号

S-0282

解决方案名称

Chatbot Solution - ccRobot

解决方案描述

ccRobot is a chatbot platform that automates repetitive customer inquiries to improve overall service quality and reduce operational costs with NLP technologies. It can help serve your customers and promote your products/services 24/7 via web or mobile channels in any language. ccRobot supports multimedia such as text, images, videos and interactive maps. It is highly configurable and can easily integrate with different systems to serve complicated functions, such as appointments booking.

In addition, this innovative natural user interface introduces new opportunities for today's business to improve the bottom line. ccRobot is trained on the job as a human, instead of programmed as traditional chatbots do. The human live agent, as a master, works side-by-side with the apprentice (ccRobot) initially. ccRobot grows smarter naturally everyday as a human without programmers' involvement, making robot training easier than ever!

应用领域

运输
财经
卫生
发展
环境
广播
人口
工商业
气象
社会福利
房屋
法律及保安
城市管理
食物
基础设施
康乐及文化
教育
就业及劳工
all websites and apps

使用的技术

人工智能
自然语言处理
机器学习

使用例子

1.	Achieving Consistently High Services Quality
-	Serve end users 24/7 with no down time.
-	Standardized answers avoided emotional human responses.
-	Scalable customer service to handle enquiry spikes.

2.	On-going Cost Savings on Customer Service 
-	Save cost of hiring customer service personnel to handle large amount of repetitive inquiries.
-	Reduce training cost during staff turnover.

3.	Omni channel Support for Utmost Flexibility 
-	Single system for Chatbot, Live Chat & Back Office system.
-	Capable to escalate to a human live agent for complicated inquiries or complains.
-	API structured design which made any system and services integrations easy. 

4.	Quick Set Up and Minimal Ongoing Maintenance Effort
-	A total solution including initial set up and training of Chatbot.
-	Ongoing maintenance is made easy as ccRobot is able to learn and improve while ”observing” the work of a live person.

公司／机构名称

生活易

电邮地址

cindyyeung@esdlife.com

电话号码

21289720

网址

ds.esdlife.com

地址

紅磡德豐街海濱廣場二座12樓1201室

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