創新及科技解決方案

解決方案編號

S-0282

解決方案名稱

Chatbot Solution - ccRobot

解決方案描述

ccRobot is a chatbot platform that automates repetitive customer inquiries to improve overall service quality and reduce operational costs with NLP technologies. It can help serve your customers and promote your products/services 24/7 via web or mobile channels in any language. ccRobot supports multimedia such as text, images, videos and interactive maps. It is highly configurable and can easily integrate with different systems to serve complicated functions, such as appointments booking.

In addition, this innovative natural user interface introduces new opportunities for today's business to improve the bottom line. ccRobot is trained on the job as a human, instead of programmed as traditional chatbots do. The human live agent, as a master, works side-by-side with the apprentice (ccRobot) initially. ccRobot grows smarter naturally everyday as a human without programmers' involvement, making robot training easier than ever!

應用領域

財經
城市管理
發展
法律及保安
房屋
工商業
廣播
環境
基礎設施
教育
就業及勞工
康樂及文化
氣象
人口
社會福利
食物
衛生
運輸
all websites and apps

使用的技術

機器學習
人工智能
自然語言處理

使用例子

1.	Achieving Consistently High Services Quality
-	Serve end users 24/7 with no down time.
-	Standardized answers avoided emotional human responses.
-	Scalable customer service to handle enquiry spikes.

2.	On-going Cost Savings on Customer Service 
-	Save cost of hiring customer service personnel to handle large amount of repetitive inquiries.
-	Reduce training cost during staff turnover.

3.	Omni channel Support for Utmost Flexibility 
-	Single system for Chatbot, Live Chat & Back Office system.
-	Capable to escalate to a human live agent for complicated inquiries or complains.
-	API structured design which made any system and services integrations easy. 

4.	Quick Set Up and Minimal Ongoing Maintenance Effort
-	A total solution including initial set up and training of Chatbot.
-	Ongoing maintenance is made easy as ccRobot is able to learn and improve while ”observing” the work of a live person.

公司／機構名稱

生活易

電郵地址

cindyyeung@esdlife.com

電話號碼

21289720

網址

ds.esdlife.com

地址

紅磡德豐街海濱廣場二座12樓1201室

如政府部門對創新及科技解決方案進行概念驗證或驗證技術請聯繫智慧政府創新實驗室。