AI+ Tool and Solution Catalogue

Ins8.ai STT Engine provides powerful speech transcription for the colloquial languages and accents spoken across Asia. This solution combines automated speech recognition (ASR) with generative AI for real-time transcription and deep content analysis of voice interactions (e.g., calls, meetings).

Using a hyper-local speech-to-text engine optimized for accents and noise, it delivers high accuracy in live transcription. Integrated with on-premises LLMs, it analyzes content for compliance risks, sentiment, action items, and key topics. This enables 100% call monitoring, instant quality assurance, and data-driven insights while ensuring privacy through on-prem deployment.

During a public hotline call: Voice is transcribed live with multiple language handling. AI instantly flags compliance breaches. Sentiment analysis detects citizen frustration, triggering supervisor alerts. Post-call, AI generates summaries and recommends staff training gaps.Costs: Initial investment includes: Server/GPU infrastructure, integration & training.Benefits to Public Services: 100% call monitoring (vs. manual 5-10% sampling), ensuring service quality. 80-90% reduction in manual review hours, freeing staff for complex cases. Compliance auditing, reducing legal/regulatory risks. Data-driven training: AI identifies skill gaps and customizes coaching. Enhanced public trust through consistent, accountable service interactions.