Service Needs

Reference No.

N-0056

Title

Public Consultation Management Information System

Business Needs / Challenges

Public submissions via website, e-mail, social network, fax and hotline would be received. These submissions were manually input to Excel files for subsequent analysis and referrals. Based on the topics of the views expressed, submissions would be referred to relevant stakeholders for consideration. The related manual works such as data checking for repeated submission or relevancy, consolidation and following up of the submissions are time consuming and human errors are inevitable.

Application Areas

City Management

Climate and Weather

Commerce and Industry

Development

Environment

Health

Housing

Infrastructure

Population

Recreation and Culture

Transport

Expected Outcomes

An information management system is to be implemented to facilitate and streamline the processes of data collection, checking, analysis, distribution and consolidation. The system shall be able to capture, check, consolidate and unify public submissions from different sources, and provide management tools to facilitate the follow up actions with varies parties. To streamline the workflow, submission should also be filtered and grouped according to their related topics. User can also generate report on statistics of submissions and processing status.

Technologies to be Used

Artificial Intelligence (AI)

Blockchain

Cloud Computing

Data Analytics

Deep Learning

Internet of Things (IoT)

Machine Learning

Predictive Analytics