The department needs to process different types of application (around 4,000 applications annually) and related supporting documents (such as certificates and photos).
Despite the department is using an existing workflow system to handle the applications, but manual human efforts and processing time are spending on applications through handwritten paper forms, e.g. verification on accurateness, checking of completeness, etc. Optical Character Recognition (OCR) and Robotic Process Automation (RPA) with Artificial Intelligence (AI) could assist the department to minimise the human efforts throughout the application handling process.
