人工智能+工具方案目錄
| 解決方案編號 | A-0268 |
| 解決方案名稱 | Workforce Engagement |
解決方案描述
Verint Workforce Engagement is an AI-powered, cloud-based platform designed to optimize contact center operations by uniting workforce management, quality management, and performance management. It helps businesses reduce operating costs, improve employee engagement, and enhance customer experience through automated compliance, advanced scheduling, and real-time agent guidance.
| 應用領域 |
數據分析與預測
|
使用例子
- Through the Interaction Analysis module, it can provide the trend based on the transcript with build-in Auto Speech Recognition engine, to provide the insight of the of the Contact Center - Through the Real-Time Coaching module, it can suggest the agent to have real-time respond based on the call content, trigger the backend workflow automatically, e.g. send email or SMS, update inventory and so on, such that the agent can handle to call more efficiently and effectively - Through the Workforce Management module, it will automatically calculate the work-load required and auto assign the schedule of the agent
| 支持本地伺服器部署 | 是 |
| 支持筆記本電腦獨立運行 | 否 |
| 需要圖形處理器(GPU)運行 | 否 |
| 付款模式 |
訂購制 - 按用戶收費
|
| 免費試用 | 否 |
| 公司／機構名稱 | Verint |
| 電郵地址 | donny.chan@verint.com |
| 電話號碼 | +85291079776 |
| 網址 | www.verint.com |
| 地址 | Room 5304-06, 53rd Floor, Hopewell Centre, No.183, Queen's Road East, Wanchai, Hong Kong |
| 方案簡報 |
|
方案簡介影片
如果任何政府部門希望獲取有關AI解決方案的額外資料，請聯絡Smart LAB。
