AI+ Tool and Solution Catalogue
| Reference No. | A-0268 |
| Solution Name | Workforce Engagement |
Solution Description
Verint Workforce Engagement is an AI-powered, cloud-based platform designed to optimize contact center operations by uniting workforce management, quality management, and performance management. It helps businesses reduce operating costs, improve employee engagement, and enhance customer experience through automated compliance, advanced scheduling, and real-time agent guidance.
| Application Areas |
Data Analysis and Prediction
|
Use Case
- Through the Interaction Analysis module, it can provide the trend based on the transcript with build-in Auto Speech Recognition engine, to provide the insight of the of the Contact Center - Through the Real-Time Coaching module, it can suggest the agent to have real-time respond based on the call content, trigger the backend workflow automatically, e.g. send email or SMS, update inventory and so on, such that the agent can handle to call more efficiently and effectively - Through the Workforce Management module, it will automatically calculate the work-load required and auto assign the schedule of the agent
| Support On-premise deployment | Yes |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | No |
| Pricing Model |
Subscription-Based Pricing – Per-User Pricing
|
| Free Trial | No |
| Company / Organisation Name | Verint |
| Email Address | donny.chan@verint.com |
| Telephone Number | +85291079776 |
| Website | www.verint.com |
| Address | Room 5304-06, 53rd Floor, Hopewell Centre, No.183, Queen's Road East, Wanchai, Hong Kong |
| Presentation Decks |
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Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
